[cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

[Ryan Huff]

I'm not sure I correctly understand your question. Are you asking if instead of routing the calling number directly to a VM account, route to a UCCX queue trigger?

Thanks,

Ryan 


From: norm.nicholson at kitchener.ca
To: ryanhuff at outlook.com; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
Date: Tue, 10 Mar 2015 14:06:21 +0000









Great info and one more question….
 
 
Can we do this on specific CCX pilot # s ( they are DID’s ) verses every call this number makes to our call manager?.

 
 
 
 
 
Thanks
 
 
 
 


From: Ryan Huff [mailto:ryanhuff at outlook.com]


Sent: Tuesday, March 10, 2015 9:26 AM

To: Norm Nicholson; cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0


 


If you have a modern CCM version (8.x or above), which I'm guessing you are indicating such by the subject line of the email, you can create a scenario where CCM can perform routing decisions based upon the
 calling party number.



Please review this post: 
http://ryanthomashuff.com/2014/11/call-blocking-by-caller-id/ and follow the steps.




The variation that you are going to need to do though is once CCM makes a match on the
calling party number you'll need to translate the called party number to a CTI Route Point or something that forwards into the Unity VM account that you want.



Thanks,



Ryan




From: 
ryanhuff at outlook.com

To: norm.nicholson at kitchener.ca;
cisco-voip at puck.nether.net

Date: Tue, 10 Mar 2015 08:57:27 -0400

Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

Could you tell me what version of CCM you are dealing with? If you go under Call Routing -> Translation Pattern and click "Add New", do you see "Route Next Hop By Calling Party Number"?



Thanks,



Ryan








From: 
norm.nicholson at kitchener.ca

To: cisco-voip at puck.nether.net

Date: Tue, 10 Mar 2015 12:43:04 +0000

Subject: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

 
I have been asked to send an outside caller to a voicemail box so when the DNIS or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is this possible ?
 
 
 
 
Thanks
 
 
 
 
 
 
 
Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000
 
 



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