[cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

[norm.nicholson at kitchener.ca]

Sorry the incoming phone number we want to route to a voicemail box, but only when it calls in on a specific CCX pilot # .  They should be allowed to call all other numbers and DID's within our Call Manager.



Thanks



From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Tuesday, March 10, 2015 10:45 AM
To: Norm Nicholson; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

I'm not sure I correctly understand your question. Are you asking if instead of routing the calling number directly to a VM account, route to a UCCX queue trigger?

Thanks,

Ryan

________________________________
From: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>
To: ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
Date: Tue, 10 Mar 2015 14:06:21 +0000
Great info and one more question....


Can we do this on specific CCX pilot # s ( they are DID's ) verses every call this number makes to our call manager?.





Thanks




From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Tuesday, March 10, 2015 9:26 AM
To: Norm Nicholson; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

If you have a modern CCM version (8.x or above), which I'm guessing you are indicating such by the subject line of the email, you can create a scenario where CCM can perform routing decisions based upon the calling party number.

Please review this post: http://ryanthomashuff.com/2014/11/call-blocking-by-caller-id/ and follow the steps.

The variation that you are going to need to do though is once CCM makes a match on the calling party number you'll need to translate the called party number to a CTI Route Point or something that forwards into the Unity VM account that you want.

Thanks,

Ryan
________________________________
From: ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>
To: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Tue, 10 Mar 2015 08:57:27 -0400
Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
Could you tell me what version of CCM you are dealing with? If you go under Call Routing -> Translation Pattern and click "Add New", do you see "Route Next Hop By Calling Party Number"?

Thanks,

Ryan
________________________________
From: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Tue, 10 Mar 2015 12:43:04 +0000
Subject: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

I have been asked to send an outside caller to a voicemail box so when the DNIS or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is this possible ?




Thanks







Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000



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