[cisco-voip] R: ATA190 Random De-Register from CUCM 10.5.2

[Alessandro Bertacco]

Hi Ryan, Phone1 and Phone2 works great until the ATA190 is registered to the
CUCM node.

 

No problem with Layer1/2.

 

Going to GUI the configuration of the ATA190 downloaded from the tftp seems
perfect!

 

The problem is that I don’t have another ATA190 Spare to test.

 

Thank you for the Answer!

 

Regards

 

Alessandro

 

Da: Ryan Huff [mailto:ryanhuff at outlook.com] 
Inviato: lunedì 23 marzo 2015 14:20
A: Alessandro Bertacco; cisco-voip at puck.nether.net
Oggetto: RE: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2

 

I've used the ATA190 and it's family of 18X pretty often. In the case of the
SIP devices like the 190 or 187 I have always been able to use the default
SIP Profile settings; of course I'm generally dealing with vanilla networks
and CCM's built very closely to the SRND.

Here is where I would start (if you haven't already):

What do you have the device security mode set to? If you have it set to
Authenticated or Encrypted but it has not received a CTL file, the phone
will attempt registration up to four times to make a secure connection.

Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually
loose the first two characters and append a 01 at the end of the device
name). If you support auto registration, remove the devices and let them
auto register and see if they stabilize.

Any layer 1/2 issues (change out the patch cable, check the connection into
the switchport ... etc)? Do you see any interface drops on the switchport?
Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the
port just to see if clearing the port helps?

Go through the IVR menu on the ATA itself and verify that it reports all the
same settings that you CCM device configs show.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/admi
nistration/guide/sip/ATA190/a190_agBcd.html

Thanks,

Ryan 

  _____  

From:  <mailto:bertacco.alessandro at alice.it> bertacco.alessandro at alice.it
To:  <mailto:cisco-voip at puck.nether.net> cisco-voip at puck.nether.net
Date: Mon, 23 Mar 2015 11:28:44 +0100
Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2

Hi Guys,

   ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.10000-5, de-register
randomly, and need to reboot the device to re-register again on the CUCM.

 

Anyone as the same issue? Do you use a special SIP Device profile changing
some timings, or you are using standard SIP Device Profile?

 

Thank you all

 

Regards

 

 

Alessandro Bertacco

 


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