[cisco-voip] R: ATA190 Random De-Register from CUCM 10.5.2

Ryan Huff ryanhuff at outlook.com
Mon Mar 23 16:46:13 EDT 2015


Can you hop into CLI and show me the output of "show version active".

Also, make sure that output is the same on all cluster nodes.

Thanks,

Ryan

-------- Original Message --------
From: Alessandro Bertacco <bertacco.alessandro at alice.it>
Sent: Monday, March 23, 2015 04:10 PM
To: 'Rob Dawson' <rdawson at force3.com>,'Ryan Huff' <ryanhuff at outlook.com>,cisco-voip at puck.nether.net
Subject: R: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2

><!-- /* Font Definitions */ @font-face 	{font-family:"Cambria Math"; 	panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face 	{font-family:Calibri; 	panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face 	{font-family:"Segoe UI"; 	panose-1:2 11 5 2 4 2 4 2 2 3;} @font-face 	{font-family:Tahoma; 	panose-1:2 11 6 4 3 5 4 4 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal 	{margin:0cm; 	margin-bottom:.0001pt; 	font-size:12.0pt; 	font-family:"Times New Roman",serif;} a:link, span.MsoHyperlink 	{mso-style-priority:99; 	color:blue; 	text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed 	{mso-style-priority:99; 	color:purple; 	text-decoration:underline;} p 	{mso-style-priority:99; 	mso-margin-top-alt:auto; 	margin-right:0cm; 	mso-margin-bottom-alt:auto; 	margin-left:0cm; 	font-size:12.0pt; 	font-family:"Times New Roman",serif;} p.MsoAcetate, li.MsoAcetate, div.MsoAcetate 	{mso-style-priority:99; 	mso-style-link:"Testo fumetto Carattere"; 	margin:0cm; 	margin-bottom:.0001pt; 	font-size:8.0pt; 	font-family:"Tahoma",sans-serif;} span.TestofumettoCarattere 	{mso-style-name:"Testo fumetto Carattere"; 	mso-style-priority:99; 	mso-style-link:"Testo fumetto"; 	font-family:"Segoe UI",sans-serif;} p.ecxmsonormal, li.ecxmsonormal, div.ecxmsonormal 	{mso-style-name:ecxmsonormal; 	mso-style-priority:99; 	mso-margin-top-alt:auto; 	margin-right:0cm; 	mso-margin-bottom-alt:auto; 	margin-left:0cm; 	font-size:12.0pt; 	font-family:"Times New Roman",serif;} p.ecxmsochpdefault, li.ecxmsochpdefault, div.ecxmsochpdefault 	{mso-style-name:ecxmsochpdefault; 	mso-style-priority:99; 	mso-margin-top-alt:auto; 	margin-right:0cm; 	mso-margin-bottom-alt:auto; 	margin-left:0cm; 	font-size:12.0pt; 	font-family:"Times New Roman",serif;} p.ecxmsonormal1, li.ecxmsonormal1, div.ecxmsonormal1 	{mso-style-name:ecxmsonormal1; 	mso-style-priority:99; 	mso-margin-top-alt:auto; 	margin-right:0cm; 	mso-margin-bottom-alt:auto; 	margin-left:0cm; 	font-size:11.0pt; 	font-family:"Calibri",sans-serif;} p.ecxmsochpdefault1, li.ecxmsochpdefault1, div.ecxmsochpdefault1 	{mso-style-name:ecxmsochpdefault1; 	mso-style-priority:99; 	mso-margin-top-alt:auto; 	margin-right:0cm; 	mso-margin-bottom-alt:auto; 	margin-left:0cm; 	font-size:12.0pt; 	font-family:"Calibri",sans-serif;} span.ecxmsohyperlink 	{mso-style-name:ecxmsohyperlink;} span.ecxmsohyperlinkfollowed 	{mso-style-name:ecxmsohyperlinkfollowed;} span.ecxstilemessaggiodipostaelettronica17 	{mso-style-name:ecxstilemessaggiodipostaelettronica17;} span.ecxmsohyperlink1 	{mso-style-name:ecxmsohyperlink1; 	color:#0563C1; 	text-decoration:underline;} span.ecxmsohyperlinkfollowed1 	{mso-style-name:ecxmsohyperlinkfollowed1; 	color:#954F72; 	text-decoration:underline;} span.ecxstilemessaggiodipostaelettronica171 	{mso-style-name:ecxstilemessaggiodipostaelettronica171; 	font-family:"Calibri",sans-serif; 	color:windowtext;} span.StileMessaggioDiPostaElettronica30 	{mso-style-type:personal; 	font-family:"Calibri",sans-serif; 	color:#1F497D;} p.BalloonText, li.BalloonText, div.BalloonText 	{mso-style-name:"Balloon Text"; 	mso-style-link:"Balloon Text Char"; 	margin:0cm; 	margin-bottom:.0001pt; 	font-size:12.0pt; 	font-family:"Times New Roman",serif;} span.BalloonTextChar 	{mso-style-name:"Balloon Text Char"; 	mso-style-priority:99; 	mso-style-link:"Balloon Text"; 	font-family:"Tahoma",sans-serif;} span.StileMessaggioDiPostaElettronica33 	{mso-style-type:personal-reply; 	font-family:"Calibri",sans-serif; 	color:#1F497D;} .MsoChpDefault 	{mso-style-type:export-only; 	font-size:10.0pt;} @page WordSection1 	{size:612.0pt 792.0pt; 	margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 	{page:WordSection1;} -->
>
>Hi Rob, in my case all the two lines are configured and used!
>
> 
>
>Regards
>
> 
>
>Alessandro
>
> 
>
>Da: Rob Dawson [mailto:rdawson at force3.com] 
>Inviato: lunedì 23 marzo 2015 15:47
>A: Ryan Huff; Alessandro Bertacco; cisco-voip at puck.nether.net
>Oggetto: RE: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
> 
>
>There used to be a defect where ATAs with only one line configured/registered would deregister due to the second line constantly attempting to download a configuration. I am not sure if it only impacted the 18X or not though . . . I’ll try to find an article.
>
> 
>
>Rob
>
> 
>
> 
>
> 
>
> 
>
> 
>
> 
>
>From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Huff
>Sent: Monday, March 23, 2015 9:20 AM
>To: Alessandro Bertacco; cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
> 
>
>I've used the ATA190 and it's family of 18X pretty often. In the case of the SIP devices like the 190 or 187 I have always been able to use the default SIP Profile settings; of course I'm generally dealing with vanilla networks and CCM's built very closely to the SRND.
>
>Here is where I would start (if you haven't already):
>
>What do you have the device security mode set to? If you have it set to Authenticated or Encrypted but it has not received a CTL file, the phone will attempt registration up to four times to make a secure connection.
>
>Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually loose the first two characters and append a 01 at the end of the device name). If you support auto registration, remove the devices and let them auto register and see if they stabilize.
>
>Any layer 1/2 issues (change out the patch cable, check the connection into the switchport ... etc)? Do you see any interface drops on the switchport? Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the port just to see if clearing the port helps?
>
>Go through the IVR menu on the ATA itself and verify that it reports all the same settings that you CCM device configs show. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agBcd.html
>
>Thanks,
>
>Ryan 
>
>From: bertacco.alessandro at alice.it
>To: cisco-voip at puck.nether.net
>Date: Mon, 23 Mar 2015 11:28:44 +0100
>Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
>Hi Guys,
>
>   ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.10000-5, de-register randomly, and need to reboot the device to re-register again on the CUCM.
>
> 
>
>Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile?
>
> 
>
>Thank you all
>
> 
>
>Regards
>
> 
>
> 
>
>Alessandro Bertacco
>
> 
>
>
>_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150323/af410393/attachment.html>


More information about the cisco-voip mailing list