[cisco-voip] R: ATA190 Random De-Register from CUCM 10.5.2

Ryan Huff ryanhuff at outlook.com
Mon Mar 23 16:46:13 EDT 2015 

Can you hop into CLI and show me the output of "show version active".

Also, make sure that output is the same on all cluster nodes.

Thanks,

Ryan

-------- Original Message --------
From: Alessandro Bertacco <bertacco.alessandro at alice.it>
Sent: Monday, March 23, 2015 04:10 PM
To: 'Rob Dawson' <rdawson at force3.com>,'Ryan Huff' <ryanhuff at outlook.com>,cisco-voip at puck.nether.net
Subject: R: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2

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>
>Hi Rob, in my case all the two lines are configured and used!
>
> 
>
>Regards
>
> 
>
>Alessandro
>
> 
>
>Da: Rob Dawson [mailto:rdawson at force3.com] 
>Inviato: lunedì 23 marzo 2015 15:47
>A: Ryan Huff; Alessandro Bertacco; cisco-voip at puck.nether.net
>Oggetto: RE: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
> 
>
>There used to be a defect where ATAs with only one line configured/registered would deregister due to the second line constantly attempting to download a configuration. I am not sure if it only impacted the 18X or not though . . . I’ll try to find an article.
>
> 
>
>Rob
>
> 
>
> 
>
> 
>
> 
>
> 
>
> 
>
>From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Huff
>Sent: Monday, March 23, 2015 9:20 AM
>To: Alessandro Bertacco; cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
> 
>
>I've used the ATA190 and it's family of 18X pretty often. In the case of the SIP devices like the 190 or 187 I have always been able to use the default SIP Profile settings; of course I'm generally dealing with vanilla networks and CCM's built very closely to the SRND.
>
>Here is where I would start (if you haven't already):
>
>What do you have the device security mode set to? If you have it set to Authenticated or Encrypted but it has not received a CTL file, the phone will attempt registration up to four times to make a secure connection.
>
>Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually loose the first two characters and append a 01 at the end of the device name). If you support auto registration, remove the devices and let them auto register and see if they stabilize.
>
>Any layer 1/2 issues (change out the patch cable, check the connection into the switchport ... etc)? Do you see any interface drops on the switchport? Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the port just to see if clearing the port helps?
>
>Go through the IVR menu on the ATA itself and verify that it reports all the same settings that you CCM device configs show. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agBcd.html
>
>Thanks,
>
>Ryan 
>
>From: bertacco.alessandro at alice.it
>To: cisco-voip at puck.nether.net
>Date: Mon, 23 Mar 2015 11:28:44 +0100
>Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
>
>Hi Guys,
>
>   ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.10000-5, de-register randomly, and need to reboot the device to re-register again on the CUCM.
>
> 
>
>Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile?
>
> 
>
>Thank you all
>
> 
>
>Regards
>
> 
>
> 
>
>Alessandro Bertacco
>
> 
>
>
>_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
>
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