[cisco-voip] UCCX 8.5x. - Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

[Max Harmony]

Anthony et All,

All calls come into the AA and are marked as presented, if the caller picks
the call back feature, that call is then marked de-queued.  So right now,
the call looks like it shows presented, dequeued, presented again and then
handled so it is hard to tell how many true unique calls actually present
to LMG.

I am interested in having that call presented and marked as presented and
then handled once the call is taken care of instead of the way it is set up
now.

I am thinking to achieve this by creating a new CSQ "web callback" , has
anyone ran into this issue and what other options would you consider

Would this new CSQ also allow better reporting to see how many callers are
actually utilizing the call back feature.

-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

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