[cisco-voip] UCCX 8.5x. - Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

[Brian Meade]

I always use a 2nd application/queue for callback.  Should make it much
easier for reporting.

On Fri, Mar 27, 2015 at 11:39 AM, Max Harmony <bmaxim88 at gmail.com> wrote:

> Anthony et All,
>
> All calls come into the AA and are marked as presented, if the caller
> picks the call back feature, that call is then marked de-queued.  So right
> now, the call looks like it shows presented, dequeued, presented again and
> then handled so it is hard to tell how many true unique calls actually
> present to LMG.
>
> I am interested in having that call presented and marked as presented and
> then handled once the call is taken care of instead of the way it is set up
> now.
>
> I am thinking to achieve this by creating a new CSQ "web callback" , has
> anyone ran into this issue and what other options would you consider
>
> Would this new CSQ also allow better reporting to see how many callers are
> actually utilizing the call back feature.
>
> --
> Grace Maximuangu
>
> CloudPOP/InvictaCloud
> www.cloudpop.com
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
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