[cisco-voip] Jabber phone mode outbound calls issue

[Ryan Huff]

I assume this is only with the Jabber clients and not IP phones as well?


The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're confident that you're CSS/Partitions are correct you may need to look at OS level items.


I recently assisted someone who presented with similar symptoms; everything worked fine except Jabber client egress and the solution there was NTP (incorrect/unsupported NTP can cause very, very strange behavior in UCOS).


I would give the cluster a quick health check (performed from the CLI of the publisher);


  *   utils dbreplication runtimestate
     *   Looking for everything to come back with a (2) Setup Completedi message in the Replication Setup column

  *   utils diagnose module validate_network
     *   Looking for it to come back with Passed (anything fails like reverse DNS ... etc and it will explain)

  *   utils ntp status
     *   Looking for it to show synchronized and a stratum 3 (or lower)
        *   Windows servers (SNTP) are unsupported for NTP and may cause issues even if it shows synchronized

  *   utils ntp server list
     *   Looking for any ntp servers referenced by hostname/FQDN rather than IP address (you should reference ntp servers by IP address)

If everything comes back healthy, I would setup a test call scenario and pull traces off of CCM and follow the call flow. If one of the health checks fail, I would resolve that and then you may have to schedule a cluster restart (if possible).


= Ryan =



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of abbas wali <abbaseo at gmail.com>
Sent: Tuesday, November 24, 2015 9:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Jabber phone mode outbound calls issue


Hi all,



Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail.

Inbound calls are working.



This is happening in CUCM 9.1



When dial anything , I get  the "your call cannt be completed as dialled please consult..."



I have checked via the DNA and the line settings are okay and calls permitted. Hence the CSSs\DP are okay.





Strangely, we have another cluster CM 9.1 with the same jabber version and setting and it has no issues making any calls.



Any suggestions.



Thanks
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