[cisco-voip] Call Queue while hunting

[Ryan Huff]

What I have done in the past (admittedly, not the most elegant); as Brian mentions, is send the ingress call to a Call Handler in CUC via CTI Route Point to play the message and then set the after greeting action to transfer to the hunt pilot and use the CTI Route Point for the hunt pilot's CFNA/CFB treatment options. Assuming you have access to Unity Connections though.




= Ryan =



Email: ryanthomashuff at outlook.com

Spark: ryanthomashuff at outlook.com

Twitter: @ryanthomashuff<http://twitter.com/ryanthomashuff>

LinkedIn: ryanthomashuff<http://linkedin.com/in/ryanthomashuff>

Web ryanthomashuff.com<http://ryanthomashuff.com>


________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Brian Meade <bmeade90 at vt.edu>
Sent: Tuesday, November 24, 2015 11:23 AM
To: Bob Fronk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Queue while hunting

You could play the message with Unity Connection.

On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk <bfronk at dhec.com<mailto:bfronk at dhec.com>> wrote:
We are being asked to create a method for the following:

Caller dials a DN - DN is answered with "all technicians are currently assisting other callers, please wait for the next available technician" - Hunt group starts - a technician answers - call is transferred to technician.

We tried the native call queuing, but this only works if all technicians are actually on a call.  We want the call queued even if everyone is available, and let the hunt start until someone actually answers.

Is this possible without 3rd party tools?

Bob Fronk
Manager Information Systems
Davis H. Elliot Construction Company, Inc.
*Note: We have a new email address domain. Please add @dhec.com<http://dhec.com> to your whitelists and update your contact lists* This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Davis H. Elliot Company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. {dhe*}

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151124/7ea108b1/attachment.html>