[cisco-voip] Call Queue while hunting

[Bob Fronk]

Did this allow the message to play while the hunt occurred?  We don't want the caller to hear ringing, but listen to the message and any music on hold until someone actually answers the call.

Bob Fronk
Email: bfronk at dhec.com<mailto:bfronk at dhec.com> | www.dhec.com<http://www.dhec.com/>

From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Tuesday, November 24, 2015 11:30 AM
To: Brian Meade <bmeade90 at vt.edu>; Bob Fronk <bfronk at dhec.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Queue while hunting



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What I have done in the past (admittedly, not the most elegant); as Brian mentions, is send the ingress call to a Call Handler in CUC via CTI Route Point to play the message and then set the after greeting action to transfer to the hunt pilot and use the CTI Route Point for the hunt pilot's CFNA/CFB treatment options. Assuming you have access to Unity Connections though.









= Ryan =






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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Tuesday, November 24, 2015 11:23 AM
To: Bob Fronk
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Queue while hunting

You could play the message with Unity Connection.

On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk <bfronk at dhec.com <mailto:bfronk at dhec.com> > wrote:


        We are being asked to create a method for the following:



        Caller dials a DN - DN is answered with "all technicians are currently assisting other callers, please wait for the next available technician" - Hunt group starts - a technician answers - call is transferred to technician.



        We tried the native call queuing, but this only works if all technicians are actually on a call.  We want the call queued even if everyone is available, and let the hunt start until someone actually answers.



        Is this possible without 3rd party tools?



        Bob Fronk

        Manager Information Systems

        Davis H. Elliot Construction Company, Inc.

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