[cisco-voip] Call Queue while hunting

[Anthony Holloway]

The Unity Connection Call Handler trick would not.  It would play a single
message first, then transfer to the Hunt Pilot, where it would continue to
work as you've already experienced.  If you want the user experience you
are describing, then you're looking at Cisco Unified Contact Center
Express, most likely.  You may already own a 5 user license to run UCCX
too, as Cisco has given away a 5 user license with CallManager for a long
while now.

On Tue, Nov 24, 2015 at 11:47 AM, Bob Fronk <bfronk at dhec.com> wrote:

> Did this allow the message to play while the hunt occurred?  We don’t want
> the caller to hear ringing, but listen to the message and any music on hold
> until someone actually answers the call.
>
>
>
> Bob Fronk
>
> Email: bfronk at dhec.com | www.dhec.com
>
>
>
> *From:* Ryan Huff [mailto:ryanhuff at outlook.com]
> *Sent:* Tuesday, November 24, 2015 11:30 AM
> *To:* Brian Meade <bmeade90 at vt.edu>; Bob Fronk <bfronk at dhec.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Call Queue while hunting
>
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> What I have done in the past (admittedly, not the most elegant); as Brian
> mentions, is send the ingress call to a Call Handler in CUC via CTI Route
> Point to play the message and then set the after greeting action to
> transfer to the hunt pilot and use the CTI Route Point for the hunt pilot's
> CFNA/CFB treatment options. Assuming you have access to Unity Connections
> though.
>
>
>
>
>
>
>
>
>
> = Ryan =
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> Email: ryanthomashuff at outlook.com
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> Spark: ryanthomashuff at outlook.com
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> Web ryanthomashuff.com <http://ryanthomashuff.com>
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> ________________________________
>
> From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Brian
> Meade <bmeade90 at vt.edu>
> Sent: Tuesday, November 24, 2015 11:23 AM
> To: Bob Fronk
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Call Queue while hunting
>
> You could play the message with Unity Connection.
>
> On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk <bfronk at dhec.com <
> mailto:bfronk at dhec.com <bfronk at dhec.com>> > wrote:
>
>
>
>         We are being asked to create a method for the following:
>
>
>
>         Caller dials a DN - DN is answered with “all technicians are
> currently assisting other callers, please wait for the next available
> technician” - Hunt group starts - a technician answers - call is
> transferred to technician.
>
>
>
>         We tried the native call queuing, but this only works if all
> technicians are actually on a call.  We want the call queued even if
> everyone is available, and let the hunt start until someone actually
> answers.
>
>
>
>         Is this possible without 3rd party tools?
>
>
>
>         Bob Fronk
>
>         Manager Information Systems
>
>         Davis H. Elliot Construction Company, Inc.
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