[cisco-voip] Upgrade of CUCM with UCCX HA enabled

[Anthony Holloway]

RE: Hunt Groups

Just make sure you're following the restrictions of such a design:

"Agent extensions cannot be added to hunt lists or hunt groups. If an agent
has only one line, then the agent phone cannot be part of a hunt list or
hunt group. In the case of multiple lines, none of the lines on the first
four lines monitored by the UCCX must be part of the hunt group."

Source:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/release/docs/UCCX_BK_UC733F42_00_uccx-release-notes-106/UCCX_BK_UC733F42_00_uccc-release-notes-106_chapter_00.html

That limitation would of course eliminate your ability to build a hunt
group with Jabber Softphones, or any model IP phone which only has a single
line appearance.

On Thu, Oct 1, 2015 at 8:12 AM, Justin Steinberg <jsteinberg at gmail.com>
wrote:

> You drop calls in queue and on the IVR when you restart the engine.  It
> takes about a minute usually on restart and calls can get busy signals
> during that time.
>
> In some cases, I create backup UCM hunt groups and route the calls around
> CCX entirely.  They lose reporting and IVR but calls get to agents.
>
> Justin
> On Oct 1, 2015 3:06 AM, "Nathan Reeves" <nathan.a.reeves at gmail.com> wrote:
>
>> Currently running UCCX 9.0.1 with Warm Standby HA enabled.  Scheduling an
>> upgrade in the CUCM version from 9.1.2SU1 to 9.1.2SU4 and trying to
>> determine if we can minimise downtime on the UCCX component.
>>
>> When the switch version is completed you understanably end up with JTAPI
>> versions out of sync which requires a resync and engine restart.
>>
>> Anyone know the best / suggested approach to completing an upgrade like
>> this and minimising downtime on the UCCX Services?  Is it just a
>> requirement that there's an outage window?
>>
>> Thanks
>>
>> Nathan
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151001/6fea5361/attachment.html>