[cisco-voip] AQM 10.5 Recordings Playback

[Ashwani R]

Matthew,

What is the type of recording? Network, Desktop, Server?  What are you not
seeing on admin page?  Audio/Screen or both?  As Brian said you have to
wait 24 hrs for screen recording but you can setup workflow to see screen
recording before 24 hrs.

Thanks,
AR

On Fri, Oct 16, 2015 at 3:15 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> I think some of them take some time to encrypt the files and put them up
> on the webpage.  Have you given it a day?  Do you see the files getting
> encrypted?
>
> On Fri, Oct 16, 2015 at 2:25 PM, Mathew Miller <miller.mathew at gmail.com>
> wrote:
>
>> Hello All,
>>
>> Fresh install of AQM 10.5 SR6 integrated with UCCX 10.6
>>
>> Recording seem to be working ok, and I can see them being written for
>> both audio and screen scrapes to the directories i specified during install
>> but in the admin interface I don't see the recordings displaying in the Web
>> Interface.
>>
>> My user is an admin and I have given it access to each of the teams as a
>> QM manager to the group. I have set recording visibility to as unlimited
>> for all users.
>>
>> I can see users under the QM monitor section and can even remote monitor
>> their screens, but not seeing recordings.
>>
>> Has anyone seen this before?
>>
>> Any suggestions?
>>
>> Thanks
>>
>>
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>>
>
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