[cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Gurpreet Singh Kukreja]

Hi Nathan,

Could you try to add the IP and Hostname of your UCCX server (s) into the
"hosts" (C:\Windows\System32\drivers\etc) file on the machine where you're
running the RTMT, save it and try to login into RTMT again and check if it
works? Keep in mind, sometimes the user you're logged in with onto Windows
needs to have access to the hosts file, you can assign the user by right
clicking the hosts file and going into its properties.


HTH

Gurpreet

On Wed, Oct 21, 2015 at 10:43 PM, Nathan Reeves <nathan.a.reeves at gmail.com>
wrote:

> Anyone running 10.6(1)SU1 UCCX yet?
>
> Having issues using RTMT to access the 'View Real time Data' menu option.
>  when the window appears to select the node you want to connect to, I get
> no nodes listed.
>
> This was an a fresh install of 10.6(1) upgraded to SU1.
>
> I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
> have pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
> this but the same issue occurs.
>
> Thoughts?
>
> thanks
>
> Nathan
>
>
>
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