[cisco-voip] UCCX 10.6(1)SU1 - RTMT Issues

[Nathan Reeves]

My DNS was working fine with the server FQDN and I was able to login ok to
RTMT via IP or the FQDN.  It appears that if the hostname (minus domain)
can't be resolved the the node name doesn't appear in the dropdown.  I've
added the hostname and IP to hosts and the node name is now appearing in
the list.

Very much appreciate the suggestion :)

Nathan

On Thu, Oct 22, 2015 at 2:34 PM, Gurpreet Singh Kukreja <
tycoononway1987 at gmail.com> wrote:

> Hi Nathan,
>
> Could you try to add the IP and Hostname of your UCCX server (s) into the
> "hosts" (C:\Windows\System32\drivers\etc) file on the machine where you're
> running the RTMT, save it and try to login into RTMT again and check if it
> works? Keep in mind, sometimes the user you're logged in with onto Windows
> needs to have access to the hosts file, you can assign the user by right
> clicking the hosts file and going into its properties.
>
>
> HTH
>
> Gurpreet
>
> On Wed, Oct 21, 2015 at 10:43 PM, Nathan Reeves <nathan.a.reeves at gmail.com
> > wrote:
>
>> Anyone running 10.6(1)SU1 UCCX yet?
>>
>> Having issues using RTMT to access the 'View Real time Data' menu option.
>>  when the window appears to select the node you want to connect to, I get
>> no nodes listed.
>>
>> This was an a fresh install of 10.6(1) upgraded to SU1.
>>
>> I've found but CSCun02558 but this was for CUCM as opposed to UCCX.  I
>> have pulled the RTMT from the latest 10.5 CUCM SU ISO and attempted to use
>> this but the same issue occurs.
>>
>> Thoughts?
>>
>> thanks
>>
>> Nathan
>>
>>
>>
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>>
>>
>
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