[cisco-voip] Progressive Dialer Worktime/Wrap UP - Finesse/UCCx 10.6

[Nick Britt]

Hi There!

Our customer is using the outbound progressive CUBE dialer using Finesse as
the front end and UCCX 10.6.

When using the Preview dialer the wrap-uptimers seem to take affect but
when using the progressive dialer no wrap-up times are received the next
call the agent goes straight to "not ready" ignoring the wrap-up timer.

Any ideas? I would expect this with predictive but not progressive.

-- 
- Nick
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