[cisco-voip] Remote Phone Control -- Opinions

[Tom Sparks]

I recently did some research into these tools and here are my pros and cons
for whoever is insterested.

*UnifiedFX, Singlewire*
 Pros: nice, functional, affordable
 Cons: thick client, point tool so not great for making available to a team
of users

*Variphy*
 Pros: decent, server-based, does other things like configuration reporting
 Cons: newest phones didn't work that well, sluggish screen load

*Riverbed UCExpert* (used to be called Clarus)
 Pros: good performance, server-based, does similar things to Variphy but
also testing and other vendor support besides Cisco (that was important for
my particular need)
 Cons: more expensive


At this point, I haven't decided but am leaning towards Riverbed because 1)
it supports other vendors 2)  I like the product and 3) we already have
some other Riverbed equipment (sniffers and steelheads).



Tom Sparks
Taos Consulting
Sr. Voice | Video Engineer
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