[cisco-voip] Unity user parameters greyed out

[Anthony Holloway]

Here you go:

https://tools.cisco.com/bugsearch/bug/CSCuv04411

On Fri, Sep 11, 2015 at 1:28 PM Scott Voll <svoll.voip at gmail.com> wrote:

> just upgraded to UC 10.5 having the same issue with the extension grayed
> out on LDAP enabled users after the upgrade.  is this a bug?  Can someone
> let me know what you found out?
>
> Thanks
>
> Scott
>
>
> On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <chrward at cisco.com>
> wrote:
>
>> Ryan,
>>
>>
>>
>> Can you unicast me your case number? I will have it looked at by our
>> escalation team since it seems to be affecting multiple customers.
>>
>>
>>
>> +Chris
>>
>> TME - MediaSense and Unity Connection
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>> Behalf Of *John J
>> *Sent:* Friday, July 24, 2015 2:15 PM
>> *To:* Ryan Huff
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] Unity user parameters greyed out
>>
>>
>>
>> I have this same issue currently with my 10.5.2 cluster su1.  LDAP
>> integrated users have the LDAP status greyed out as well as extension,
>> etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short
>> term by using BAT to fix it. Exported users in CSV, modified, then updated.
>>
>>
>>
>> On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <ryanhuff at outlook.com> wrote:
>>
>> If it is not from an LDAP integration, it maybe from an AXL integration.
>> You could get a COBRAS snapshot of the account (to get the recorded name
>> and messages ... etc). Then delete the account and restore.
>> ------------------------------
>>
>> From: norm.nicholson at kitchener.ca
>> To: cisco-voip at puck.nether.net
>> Date: Fri, 24 Jul 2015 15:53:41 +0000
>> Subject: [cisco-voip] Unity user parameters greyed out
>>
>>
>>
>>
>>
>> I have users from our first install a few years ago that have parameters
>> greyed out like LDAP integration. Is there a way to fix this  verses
>> deleting the mailbox and re-creating it ?
>>
>>
>>
>>
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Norm Nicholson*
>>
>> *Telecom Analyst*
>>
>> *City of Kitchener*
>>
>> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>*
>>
>>
>>
>>
>>
>>
>>
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