[cisco-voip] Unity user parameters greyed out

[Chris Ward (chrward)]

The fix is required after someone got a little too aggressive on the fix for CSCuq64344, which was applied in 10.5.2 and why you are seeing the problem after an upgrade.

+Chris
TME - MediaSense and Unity Connection

From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
Sent: Friday, September 11, 2015 2:41 PM
To: Scott Voll <svoll.voip at gmail.com>; Chris Ward (chrward) <chrward at cisco.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity user parameters greyed out

Here you go:

https://tools.cisco.com/bugsearch/bug/CSCuv04411

On Fri, Sep 11, 2015 at 1:28 PM Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
just upgraded to UC 10.5 having the same issue with the extension grayed out on LDAP enabled users after the upgrade.  is this a bug?  Can someone let me know what you found out?

Thanks

Scott


On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
Ryan,

Can you unicast me your case number? I will have it looked at by our escalation team since it seems to be affecting multiple customers.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of John J
Sent: Friday, July 24, 2015 2:15 PM
To: Ryan Huff
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

I have this same issue currently with my 10.5.2 cluster su1.  LDAP integrated users have the LDAP status greyed out as well as extension, etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short term by using BAT to fix it. Exported users in CSV, modified, then updated.

On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:
If it is not from an LDAP integration, it maybe from an AXL integration. You could get a COBRAS snapshot of the account (to get the recorded name and messages ... etc). Then delete the account and restore.
________________________________
From: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Fri, 24 Jul 2015 15:53:41 +0000
Subject: [cisco-voip] Unity user parameters greyed out




I have users from our first install a few years ago that have parameters greyed out like LDAP integration. Is there a way to fix this  verses deleting the mailbox and re-creating it ?







Thanks













Norm Nicholson

Telecom Analyst

City of Kitchener

(519) 741-2200 x 7000<tel:%28519%29%20741-2200%20x%207000>





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