[cisco-voip] Unity user parameters greyed out

[Scott Voll]

What is the best course of action at this point?  get the ES and apply.
 just un ldap the user and change and then ldap them back?  does SU2a fix
it?  if not, TAC case to get the ES?

TIA

Scott


On Mon, Sep 14, 2015 at 6:49 AM, Chris Ward (chrward) <chrward at cisco.com>
wrote:

> The fix is required after someone got a little too aggressive on the fix
> for CSCuq64344, which was applied in 10.5.2 and why you are seeing the
> problem after an upgrade.
>
>
>
> +Chris
>
> TME - MediaSense and Unity Connection
>
>
>
> *From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> *Sent:* Friday, September 11, 2015 2:41 PM
> *To:* Scott Voll <svoll.voip at gmail.com>; Chris Ward (chrward) <
> chrward at cisco.com>
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity user parameters greyed out
>
>
>
> Here you go:
>
>
>
> https://tools.cisco.com/bugsearch/bug/CSCuv04411
>
>
>
> On Fri, Sep 11, 2015 at 1:28 PM Scott Voll <svoll.voip at gmail.com> wrote:
>
> just upgraded to UC 10.5 having the same issue with the extension grayed
> out on LDAP enabled users after the upgrade.  is this a bug?  Can someone
> let me know what you found out?
>
>
>
> Thanks
>
>
>
> Scott
>
>
>
>
>
> On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <chrward at cisco.com>
> wrote:
>
> Ryan,
>
>
>
> Can you unicast me your case number? I will have it looked at by our
> escalation team since it seems to be affecting multiple customers.
>
>
>
> +Chris
>
> TME - MediaSense and Unity Connection
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *John J
> *Sent:* Friday, July 24, 2015 2:15 PM
> *To:* Ryan Huff
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity user parameters greyed out
>
>
>
> I have this same issue currently with my 10.5.2 cluster su1.  LDAP
> integrated users have the LDAP status greyed out as well as extension,
> etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short
> term by using BAT to fix it. Exported users in CSV, modified, then updated.
>
>
>
> On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <ryanhuff at outlook.com> wrote:
>
> If it is not from an LDAP integration, it maybe from an AXL integration.
> You could get a COBRAS snapshot of the account (to get the recorded name
> and messages ... etc). Then delete the account and restore.
> ------------------------------
>
> From: norm.nicholson at kitchener.ca
> To: cisco-voip at puck.nether.net
> Date: Fri, 24 Jul 2015 15:53:41 +0000
> Subject: [cisco-voip] Unity user parameters greyed out
>
>
>
>
>
> I have users from our first install a few years ago that have parameters
> greyed out like LDAP integration. Is there a way to fix this  verses
> deleting the mailbox and re-creating it ?
>
>
>
>
>
>
>
> Thanks
>
>
>
>
>
>
>
>
>
>
>
>
>
> *Norm Nicholson*
>
> *Telecom Analyst*
>
> *City of Kitchener*
>
> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>*
>
>
>
>
>
>
>
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