[cisco-voip] Unity user parameters greyed out

[Scott Voll]

just upgraded to UC 10.5 having the same issue with the extension grayed
out on LDAP enabled users after the upgrade.  is this a bug?  Can someone
let me know what you found out?

Thanks

Scott


On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) <chrward at cisco.com>
wrote:

> Ryan,
>
>
>
> Can you unicast me your case number? I will have it looked at by our
> escalation team since it seems to be affecting multiple customers.
>
>
>
> +Chris
>
> TME - MediaSense and Unity Connection
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *John J
> *Sent:* Friday, July 24, 2015 2:15 PM
> *To:* Ryan Huff
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity user parameters greyed out
>
>
>
> I have this same issue currently with my 10.5.2 cluster su1.  LDAP
> integrated users have the LDAP status greyed out as well as extension,
> etc.  I have a TAC open as I'm sure it's a bug, but I had luck in the short
> term by using BAT to fix it. Exported users in CSV, modified, then updated.
>
>
>
> On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff <ryanhuff at outlook.com> wrote:
>
> If it is not from an LDAP integration, it maybe from an AXL integration.
> You could get a COBRAS snapshot of the account (to get the recorded name
> and messages ... etc). Then delete the account and restore.
> ------------------------------
>
> From: norm.nicholson at kitchener.ca
> To: cisco-voip at puck.nether.net
> Date: Fri, 24 Jul 2015 15:53:41 +0000
> Subject: [cisco-voip] Unity user parameters greyed out
>
>
>
>
>
> I have users from our first install a few years ago that have parameters
> greyed out like LDAP integration. Is there a way to fix this  verses
> deleting the mailbox and re-creating it ?
>
>
>
>
>
>
>
> Thanks
>
>
>
>
>
>
>
>
>
>
>
>
>
> *Norm Nicholson*
>
> *Telecom Analyst*
>
> *City of Kitchener*
>
> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>*
>
>
>
>
>
>
>
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