[cisco-voip] Finesse Team Data/queue data

[Kevin Przybylowski]

Yep – quick fix…

Hopefully this is fixed/enhanced soon along with a built in gadget for call history for agent desktop.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Tuesday, September 29, 2015 11:20 AM
To: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Finesse Team Data/queue data

Annnd thank you googles..
For posterity:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

On Tue, Sep 29, 2015 at 11:16 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Hello!

We're getting ready to migrate our first team over to Finesse soon, one thing we've found in testing so far is that when a supervisor logs in, under manager team they can select the team they want to display under "Team performance", but in the Team Data/Queue Data tabs of the portal they are showing all teams/CSQs.

Is this normal that they are seeing other teams like this in Finesse? I'm thinking I can customize some live data reports in CUIC and then customize each team's portal in Finesse admin, but it seems counter-intuitive and maybe i'm just missing something.

--
Ed Leatherman



--
Ed Leatherman
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150929/5397ee2c/attachment.html>