[cisco-voip] static.....7961 / plantronics savi?????

[Ryan Huff]

Does the average/max jitter change for the phone significantly when the static is present (versus when it is not)?

Which codec (I assume g.711) and what 41/61 load are you using?

Thanks,

Ryan

> On Apr 7, 2016, at 12:12 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> 
> I'm running CM 10.5.  Everyone is Extension Mobility
> 
> I have a 7961 phone.
> 
> we have plantronic savi 74x series headsets.
> 
> I have a headset that the user is complaining about static on the headset.
> 
> So in normal fashion we have:
> 
> 1. replaced headset
> 2. replaced the base unit for the headset
> 3. replaced the cables to and from the base unit
> 4. replaced the 7961
> 
> So interesting after replacing the 7961 the static went away.
> 
> next day the static is back
> 
> so further troubleshooting the next day unplug each cable from the device of the base and the cable that runs to the phone is unplugged and the static goes away. plug it back in and the static is there.
> 
> So reboot the phone.  soon as the phone reboots the static is gone.  hours later the static comes back.  reset the phone and static is gone.
> 
> Anyone have a clue as to what the root issue maybe?  Everything has been replaced once.
> 
> other ideas?
> 
> TIA
> 
> Scott
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