[cisco-voip] CUIC Reports

[Anthony Holloway]

I actually like this option, as that is exactly why those 10 meta data
fields are there.  However, I also agree that reporting any summarizing
that data in CUIC is terrible.  Count on doing that outside of CUIC, like
with Excel or the like.

Also, wouldn't you already have a metric to track this?  If the menu
options lead the caller to three different CSQs, then your Calls Presented
metric equals key presses per option.

Alternatively, and not because I like it more, but because I like options,
you can break your 3 CSQs out into their own triggers and/or applications,
and use the call redirect step, then you'll report on calls presented to
your new triggers and/or applications.

On Thu, Apr 21, 2016 at 5:36 PM, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> Hello,
>
> It's not elegant, but you can use a Set Enterprise Data step with each
> menu option and set a variable with a particular text value. Then, you
> could use the Call Custom Variables report to report against these options.
>
> Not pretty, but gets the job done.
>
> Thanks,
> James
>
> On Thu, Apr 21, 2016 at 6:04 PM, <norm.nicholson at kitchener.ca> wrote:
>
>>
>>
>> I have a queue  that allows callers to press 1, 2 or 3 to direct them to
>> other queues. Is there a way to track how many times 1, 2 or 3 is pressed.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Norm Nicholson*
>>
>> *Telecom Analyst*
>>
>> *City of Kitchener*
>>
>> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>*
>>
>>
>>
>>
>>
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>>
>>
>
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