[cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

[Anthony Holloway]

You're in the same boat as a lot of people.  Basically the call center
needs you to conform to how it thinks you should work, and then you just
bend and bend until its happy, and you're not.  :(

It's too bad Jabber Extend and Connect doesn't support DNs as remote
targets.  Otherwise you could you convert to Jabber Extend and Connect 100%
of the time. There would be a work around with a loopback ICT or tromboning
off a gateway, but that's ugly.

Or, I wish UCCX would adopt the power of UCCE and just let Agents specify
their targets upon login.

Jabber Extend and Connect Documentation for the curious:

Design Guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0101.html#UCCX_RF_E796A578_00

Admin Guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/config/guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide_chapter_010111.html

Restrictions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.html#CUCM_RF_R1EF0770_00

There is probably some fancy AXL API programming you can do such that an
Agent double clicks an icon on their desktop when they change from "in the
office" to "out of office" and it modifies the CUCM database to move their
DN from the UDP to the CSF.  Have you looked into that?


On Tue, Aug 2, 2016 at 9:35 AM, Max Harmony <bmaxim88 at gmail.com> wrote:

> Hi All,
>
> I have  remote UCCX agents that are using Jabber when they are remote,
> meanwhile in the office, they have shared 8945 IP Phones
>
> Jabber is associated to UCCX End user
>
> We would like to setup Extension Mobility so users can login when they are
> in the office, and at home login to Jabber
>
> Problem:
> 1- Jabber does not support Extension Mobility
> 2- Cisco does not support multiple devices/not shared lines
>
> Customer does not want to use IP communicator, so we are stuck with Jabber
>
> Has anyone got feed back from the Cisco BU about this requirement, if
> Jabber is going to be the future does anyone know of a work around?
>
>
> Appreciate your feedback
>
>>
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>
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