[cisco-voip] UCCX 11.0, Phone agent, How many calls in queue?

[Terry Oakley]

Unified FX has a Wallboard function that is quite brilliant and should solve your issue.
www.unifiedfx.com<http://www.unifiedfx.com>


Thanks

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Derek Andrew
Sent: August 2, 2016 2:47 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 11.0, Phone agent, How many calls in queue?

We just upgraded to CCX 11.0 and two of our call centres are upset they no longer can see how many calls are in the queue and how long has the next one been waiting.

I recall someone wrote a small wall board to display on the phone so agents would be able to get that information, but I cannot remember where I heard this.

Does anyone on the list have a suggestion where I should look?

Thanks,

d


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Copyright 2016 Derek Andrew (excluding quotations)

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Typed but not read.

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