[cisco-voip] 8800 series not using top line off hook

[Cannizzaro, Vince]

Hi Aaron,

Yes the 8800 series phones do this.  One workaround is to enable the field "Show All Calls on Primary Line" on the phone.

Here's an article on it

https://amyengineer.com/2016/04/12/8841s-and-line-selection-woes/

I hope this helps,
Vince

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aaron Jenkins
Sent: August-26-16 9:06 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 8800 series not using top line off hook

Replaced 7900 series phones with 8800 series at a site. Users with multiple lines noticed if they answer a colleagues extension the phone will have that line selected after the call.

I have enabled the Always use Prime Line and it still stays on the colleagues line if answered.

Any suggestions here?

Firmware is 10.3.x
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