[cisco-voip] Finesse API Get Users State

[Ryan Burtch]

How would I filter Server-Side? Forgive my ignorance.


Sincerely,

Ryan Burtch

> On Feb 10, 2016, at 5:51 PM, Brian Meade <bmeade90 at vt.edu> wrote:
> 
> I'd say just pull in the whole list and then filter through server-side before presenting the data into your other app.
> 
>> On Wed, Feb 10, 2016 at 5:51 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>> Guys,
>> 
>> I have all finesse agents. I need to pull all agents who are logged on into another app i'm working on, but I can't seem to filter the API request. There aren't any query parameters in API. Help.
>> 
>> 
>> 
>> 
>> Sincerely,
>> 
>> Ryan Burtch
>> 
>>> On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>>> If you're split and only want Finesse info, you can use "http://<FQDN>/finesse/api/User/<id>" and replace <id> with the agent extension from each user you get in /api/Users and then you can see state information.
>>> 
>>>> On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>>>> I'm guessing your split so that some users are on CAD and you only want info on Finesse users?
>>>> 
>>>> If you're only on Finesse, I'd just look at the Live Report for Agent State in CUIC.
>>>> 
>>>>> On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>>>>> All,
>>>>> 
>>>>> IS there a way to get all the names and agent states of all agents currently logged into Finesse?
>>>>> 
>>>>> I have pulled been able to pull ALL the agents that have used finesse via GEThttp://<server>/finesse/api/Users/, but I would like to pull only certain user states like Not Ready, Ready, Talking, etc
>>>>> Do you know how I could accomplish that?
>>>>> 
>>>>> 
>>>>> 
>>>>> Sincerely,
>>>>> 
>>>>> Ryan Burtch
>>>>> 
>>>>> _______________________________________________
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>>>>> cisco-voip at puck.nether.net
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> 
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