[cisco-voip] Finesse API Get Users State

[Stephen Welsh]

Hi Ryan,

From reading the Finesse API documentation there is no way to filter the response from the Finesse server, I can see one or two resources do have query string filters, but the User resource is not one of them. So unless someone knows of an undocumented capability to filter the User list returned from the Finesse API you will have to write some code to do the parsing/filtering of the response from Finesse. I believe Brian was referring to your server/application, that you will need to pull all users, parse the data and filter the users within your application.

The response from Finesse is simple XML, it’s usually quite easy to load the XML into a DOM document/model and use an XPath expression to filter the data from there. If you don’t mind providing some info on the environment you are developing with (i.e. Javascript/node, PHP, Perl, C# etc.) happy to help with the DOM Object and XPath expression statements to filter/extract the data you are looking for.

Kind Regards.

Stephen Welsh
CTO

[cid:CBBF0493-235C-43D2-A874-9FB3D95AF598 at b2.unifiedfx.com]

On 11 Feb 2016, at 05:47, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:

How would I filter Server-Side? Forgive my ignorance.


Sincerely,

Ryan Burtch

On Feb 10, 2016, at 5:51 PM, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:

I'd say just pull in the whole list and then filter through server-side before presenting the data into your other app.

On Wed, Feb 10, 2016 at 5:51 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
Guys,

I have all finesse agents. I need to pull all agents who are logged on into another app i'm working on, but I can't seem to filter the API request. There aren't any query parameters in API. Help.




Sincerely,

Ryan Burtch

On Wed, Feb 10, 2016 at 3:55 PM, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
If you're split and only want Finesse info, you can use "http://<FQDN>/finesse/api/User/<id>" and replace <id> with the agent extension from each user you get in /api/Users and then you can see state information.

On Wed, Feb 10, 2016 at 4:51 PM, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
I'm guessing your split so that some users are on CAD and you only want info on Finesse users?

If you're only on Finesse, I'd just look at the Live Report for Agent State in CUIC.

On Wed, Feb 10, 2016 at 4:45 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
All,

IS there a way to get all the names and agent states of all agents currently logged into Finesse?

I have pulled been able to pull ALL the agents that have used finesse via GEThttp://<server>/finesse/api/Users/<http://10.36.41.25/finesse/api/Users/>, but I would like to pull only certain user states like Not Ready, Ready, Talking, etc
Do you know how I could accomplish that?



Sincerely,

Ryan Burtch

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