[cisco-voip] uccx 9 simple queueing

[abbas Wali]

Hi all,
I am a newish bee in the UCCX world.

currently need to write a script which will

- ring agent phone
- if not picked then put agent not ready mode.
( cant change the cluster wide as other need that )
- call queues and plays inqueue mesg
- after certain time it goes to VM etc.

any help will be appreciated
thanks

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