[cisco-voip] UCCX 9 prompts gibberish

[Haas, Neal]

I use audacity all of the time to convert to a “Cisco” format.. here are two links for you
http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/

http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abbas Wali
Sent: Tuesday, February 16, 2016 7:09 AM
To: James Buchanan <james.buchanan2 at gmail.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

indeed that is the case.
thanks alot.

any free tool to record g729. Have tried Audacity but cant bring it as low as 8kbps.

On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com<mailto:james.buchanan2 at gmail.com>> wrote:
Hello,
In the System settings, are you set to use G729 for your prompts or G711? UCCX will not play one or the other. If you record G711 and upload to a system set to play G729, that'll be the result.
Thanks,
James

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com<mailto:abbaseo at gmail.com>> wrote:
Hi guys,

Just need a quick help here.

Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear gibberish.

But when I load an already saved file in G729 – it plays okay.

I have checked an my regions for  phone dpool and application trigger are in the same region set to g711.

The only other thing is that I am calling from a softphone vpn’ed. ( but that shouldn’t make any difference )

Please help.
Thanks in advance.

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--
Abbas Wali
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