[cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

Even to g729?

> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
> 
> I use audacity all of the time to convert to a “Cisco” format.. here are two links for you
> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>  
> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>  
>  
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abbas Wali
> Sent: Tuesday, February 16, 2016 7:09 AM
> To: James Buchanan <james.buchanan2 at gmail.com>
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX 9 prompts gibberish
>  
> indeed that is the case. 
> thanks alot.
>  
> any free tool to record g729. Have tried Audacity but cant bring it as low as 8kbps. 
>  
> On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com> wrote:
> Hello,
> 
> In the System settings, are you set to use G729 for your prompts or G711? UCCX will not play one or the other. If you record G711 and upload to a system set to play G729, that'll be the result.
> 
> Thanks,
> 
> James
>  
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
> Hi guys,
>  
> Just need a quick help here.
>  
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear gibberish.
>  
> But when I load an already saved file in G729 – it plays okay.
>  
> I have checked an my regions for  phone dpool and application trigger are in the same region set to g711.
>  
> The only other thing is that I am calling from a softphone vpn’ed. ( but that shouldn’t make any difference )
>  
> Please help.
> Thanks in advance.
>  
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> 
>  
> 
> 
>  
> --
> Abbas Wali
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