[cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

​yes seen them but again they save it in g711's. also in the new audacity
there is no​ CCIT U-Law !!

On 16 February 2016 at 15:12, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> Even to g729?
>
> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> I use audacity all of the time to convert to a “Cisco” format.. here are
> two links for you
>
>
> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>
>
>
>
> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *abbas Wali
> *Sent:* Tuesday, February 16, 2016 7:09 AM
> *To:* James Buchanan <james.buchanan2 at gmail.com>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>
>
>
> indeed that is the case.
>
> thanks alot.
>
>
>
> any free tool to record g729. Have tried Audacity but cant bring it as low
> as 8kbps.
>
>
>
> On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com>
> wrote:
>
> Hello,
>
> In the System settings, are you set to use G729 for your prompts or G711?
> UCCX will not play one or the other. If you record G711 and upload to a
> system set to play G729, that'll be the result.
>
> Thanks,
>
> James
>
>
>
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>
> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
> hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger are
> in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. ( but
> that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
>
>
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>
>
>
>
>
>
>
> --
>
> *Abbas Wali*
>
>


-- 
*Abbas Wali*
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