[cisco-voip] Cisco finesse and CAD

[Matthew Loraditch]

Once you have 10.6.1 with SU1 installed they both just run once you activate finesse
Follow the below for how to migrate
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_appendix_0111.pdf

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Countryman, Edward
Sent: Wednesday, February 17, 2016 3:02 PM
To: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco finesse and CAD

Hello,

We are uccx 10.6.1 where I understand both FINESSE and CAD can co-exist.

From what I’ve read, I can activate the Finesse component with the following CLI

utils uccx finesse activate

What I am not clear about, is if something else has to occur to keep the CAD operating at the same time.

Any input is appreciated!
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