[cisco-voip] UCCX Abandoned Calls / Raw Data

[Haas, Neal]

Yes in CUIC look at contact disposition=1, dropped called, Contact disposition=2 answered call.

Take a look at this doc: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html


Thank you,
Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jose Colon II
Sent: Tuesday, January 05, 2016 9:29 AM
To: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX Abandoned Calls / Raw Data

Is there a way to pull the abandoned calls from the system on calls that never made it to an agent. Calls that the customer hung up on before being answered by an agent.

Example. Customer calls, script starts and customer hangs up right away.

I want to see what customer numbers are creating those abandoned calls. Is there a way I can pull from the database? If so what table and field should I pull from?

Jose
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