[cisco-voip] UCCX Abandoned Calls / Raw Data

[Jose Colon II]

Thanks Neal, appreciate it

On Tue, Jan 5, 2016 at 3:23 PM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

> Yes in CUIC look at contact disposition=1, dropped called, Contact
> disposition=2 answered call.
>
>
>
> Take a look at this doc:
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html
>
>
>
>
>
> Thank you,
>
> Neal Haas
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Jose Colon II
> *Sent:* Tuesday, January 05, 2016 9:29 AM
> *To:* Cisco VOIP <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] UCCX Abandoned Calls / Raw Data
>
>
>
> Is there a way to pull the abandoned calls from the system on calls that
> never made it to an agent. Calls that the customer hung up on before being
> answered by an agent.
>
>
>
> Example. Customer calls, script starts and customer hangs up right away.
>
>
>
> I want to see what customer numbers are creating those abandoned calls. Is
> there a way I can pull from the database? If so what table and field should
> I pull from?
>
>
>
> Jose
>
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