[cisco-voip] UCCX 11 and Finesse

[Anthony Holloway]

Just a heads up to my Cisco Collab brothers and sisters.

If you are deploying UCCX v11 with Enhanced or Standard licensing, you can
expect Live Data to be broken in Finesse.

Cisco TAC has to root your box and upload new JAR files to fix it.

https://tools.cisco.com/bugsearch/bug/cscux33949

And also, not a defect, but a feature which would be undesirable by most:
Finesse Supervisors with Reporting Role see all CSQs instead of just their
Team only (not specific to v11).

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html
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