[cisco-voip] UCCX 11 and Finesse

[Heim, Dennis]

Thanks. Sounds like someone has been having some real fun lately.

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
[cid:image001.png at 01D10DD2.7FC81F90]<https://twitter.com/CollabSensei>
[cid:image002.png at 01D10DD2.7FC81F90]<xmpp:dennis.heim at wwt.com>[cid:image003.png at 01D10DD2.7FC81F90]<tel:+13142121814>[cid:image004.png at 01D10DD2.7FC81F90]<sip:dennis.heim at wwtatc.com>
“There is a fine line between Wrong and Visionary. Unfortunately, you have to be a visionary to see it." – Sheldon Cooper
“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” -- Michelangelo Buonarroti
“We should tansform the way we work” – Rowan Trollope
“If you’re not failing every now and again, it’s a sign you’re not doing anything very innovative” – Woody Allen

Click here to join me in my Collaboration Meeting Room<https://wwt.webex.com/meet/dennis.heim>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, January 13, 2016 6:43 PM
To: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX 11 and Finesse

Just a heads up to my Cisco Collab brothers and sisters.

If you are deploying UCCX v11 with Enhanced or Standard licensing, you can expect Live Data to be broken in Finesse.

Cisco TAC has to root your box and upload new JAR files to fix it.

https://tools.cisco.com/bugsearch/bug/cscux33949

And also, not a defect, but a feature which would be undesirable by most: Finesse Supervisors with Reporting Role see all CSQs instead of just their Team only (not specific to v11).

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160113/06c76fd9/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 4226 bytes
Desc: image001.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160113/06c76fd9/attachment.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.gif
Type: image/gif
Size: 2017 bytes
Desc: image002.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160113/06c76fd9/attachment-0001.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.gif
Type: image/gif
Size: 2014 bytes
Desc: image003.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160113/06c76fd9/attachment-0002.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.gif
Type: image/gif
Size: 1939 bytes
Desc: image004.gif
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160113/06c76fd9/attachment-0003.gif>