[cisco-voip] UCCX 11 and Finesse

[Anthony Holloway]

You're not wrong.  Customer environment: v7 CUCM, Unity on Windows, and
UCCX.

UCCX Engine crashed last Tuesday, and I tried like hell to bring it back.
UCCX v7 was end of support in 2014.  No maintenance contracts to speak of.

Customer purchased/expedited a brand new pair of BE6K on M4 servers, v11
everything.  Servers arrived on Friday of the same week.  I spent the next
three days using PCD, COBRAS, and stare and compare to rebuild their system
and had them up and running by Monday morning.  I had help though, and all
in I think we were at like 100 Hours by end of day Monday, and were able to
walk away with a working system.

Who needs weekends or a personal life or hobbies or down time?  It's over
rated.  Work is where it's at!

As a fellow collab engineer from England once described how it's done:: "We
just banged it in."  I don't remember your name, but it was great meeting
you at PRTT11 in San Jose, CA.

On Wed, Jan 13, 2016 at 5:50 PM, Heim, Dennis <Dennis.Heim at wwt.com> wrote:

> Thanks. Sounds like someone has been having some real fun lately.
>
>
>
> *Dennis Heim | Emerging Technology Architect (Collaboration)*
>
> World Wide Technology, Inc. | +1 314-212-1814
>
> [image: cid:image001.png at 01D10DD2.7FC81F90]
> <https://twitter.com/CollabSensei>
>
> [image: cid:image002.png at 01D10DD2.7FC81F90][image:
> cid:image003.png at 01D10DD2.7FC81F90] <+13142121814>[image:
> cid:image004.png at 01D10DD2.7FC81F90]
>
> “There is a fine line between Wrong and Visionary. Unfortunately, you have
> to be a visionary to see it." – Sheldon Cooper
>
> “The greatest danger for most of us is not that our aim is too high and we
> miss it, but that it is too low and we reach it.” -- Michelangelo Buonarroti
>
> “We should tansform the way we work” – Rowan Trollope
>
> “If you’re not failing every now and again, it’s a sign you’re not doing
> anything very innovative” – Woody Allen
>
>
>
> *Click here to join me in my Collaboration Meeting Room
> <https://wwt.webex.com/meet/dennis.heim>*
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Wednesday, January 13, 2016 6:43 PM
> *To:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] UCCX 11 and Finesse
>
>
>
> Just a heads up to my Cisco Collab brothers and sisters.
>
>
>
> If you are deploying UCCX v11 with Enhanced or Standard licensing, you can
> expect Live Data to be broken in Finesse.
>
>
>
> Cisco TAC has to root your box and upload new JAR files to fix it.
>
>
>
> https://tools.cisco.com/bugsearch/bug/cscux33949
>
>
>
> And also, not a defect, but a feature which would be undesirable by most:
> Finesse Supervisors with Reporting Role see all CSQs instead of just their
> Team only (not specific to v11).
>
>
>
>
> http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html
>
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