[cisco-voip] CCX - Average time in between calls

[Anthony Holloway]

Just so you don't go unanswered, I'll say that this is the first time in 10
years, that I've heard this request.  It's really interesting though, I'll
admit.

I'm just guessing here, but since every record written to the database
about calls, which is what your after, is in a start > finish manner.
Meaning, you'll actually have to compare 50% of one record to 50% of
another record, and I just don't see that being a default report in UCCX.

With that said, you're probably looking at custom reporting.  Again, just
guessing.

I did take a stab at an exported report in excel and using formulas, and it
seems to work, but you may not like this solution as it puts a burden on
the reporting personnel.

This is a single Agent detail report for a single date, and filter for
inbound ACD calls only.  I added the orange Diff column to the right for my
time between calls calculation and average at the bottom.

[image: Inline image 1]

On Mon, Jan 18, 2016 at 4:18 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> I think I’ve looked at every Historical report and can’t find this or
> something close. The live stats sort of show this in a way my folks want.
> They have avg not ready time during each day. We need the same or ideally,
> average time between calls. Anyone have any ideas on this? My folks need
> this for some sort of staffing work they are doing.
>
> Thanks!
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
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