[cisco-voip] UCCX CUIC Lost Data

[Brian Meade]

So overnight this fixed itself and now all of the data is showing in CUIC.
There must be some sort of process that runs at night to fix these kinds of
things.

On Wed, Jan 27, 2016 at 5:48 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Hey everyone,
>
> I'm seeing an issue with UCCX 10.6(1)10000.39 where database replication
> between the 2 UCCX nodes was having issues resulting in no new call data
> being populated in the CUIC Historical Reports such as the Detailed Call by
> Call CCDR report.
>
> We fixed the replication issue and now new calls are showing in the CUIC
> report successfully but we still have a gap of missing data in the reports.
>
> The actual call records look to be in the database:
>
> admin:run uccx sql db_cra select count(*) from contactcalldetail where
> startDateTime >= '2016-01-27 00:00:01'
> (COUNT(*))
> ----------
> 20519
>
> But CUIC is only pulling in the new calls.  Any ideas how to fix this?
>
> Thanks,
>
> Brian
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160128/e3d3c638/attachment.html>