[cisco-voip] Time of day routing on UCCX 10.6

[Anthony Holloway]

Alternatively to building a forecasted schedule, could you see a way in
which a "forced open," and "forced closed" feature would help?  I.e.,
Supervisors come in at 8:00am and open the call center, and when they go
home at 5:00pm they close it.

This could be as simple as checking for the logged in status of that
Supervisor in the script, or as complicated as controlling it via an IVR.

On Mon, Jul 4, 2016 at 9:15 AM, <norm.nicholson at kitchener.ca> wrote:

>
>
>
>
> I have a CCX group that works daily from 07:00 to 21:00 . They would like
> change their opening and closing times over July and August to some days
> opening at 08:00 and some days closing at 16:00 because of staffing issues.
> Can this be built in an .xml file like a holiday schedule or do we need to
> program this logic into the script.
>
>
>
>
>
>
>
> Thanks
>
>
>
>
>
>
>
> *Norm Nicholson*
>
> *Telecom Analyst*
>
> *City of Kitchener*
>
> *(519) 741-2200 x 7000 <%28519%29%20741-2200%20x%207000>*
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160705/868dbb61/attachment.html>