[cisco-voip] Voice Dialing Misdirects
Bill Talley
btalley at gmail.com
Mon Jun 6 17:23:12 EDT 2016
Isn't there a setting to play all matches? I don't recall for sure. At least the caller could pick on or the other.
Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.
> On Jun 6, 2016, at 3:38 PM, David Zhars <dzhars at gmail.com> wrote:
>
> Correct, it is. And neither use has any alternate names or extensions in their Unity setup.
>
> I am truly stumped!!!
>
> Sent from my iPad
>
>> On Jun 6, 2016, at 2:52 PM, Bill Talley <btalley at gmail.com> wrote:
>>
>> I believe this is probably a speech enabled directory handler.
>>
>> Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.
>>
>>> On Jun 6, 2016, at 1:13 PM, David Zhars <dzhars at gmail.com> wrote:
>>>
>>> We have a greeting when people call the main number, and if you press 9, you can speak the name of the person you want to connect to.
>>>
>>> This oddity is happening:
>>>
>>> I speak "John Smith" who is extension 1305, and the system waits, then says "transferring to Jane Doe" who is extension 1306.
>>>
>>> I can't seem to figure out where this is off...
>>> Unity and UCM 8
>>>
>>> Thanks
>>>
>>> Dave
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