[cisco-voip] Voice Dialing Misdirects

[David Zhars]

Well I think I found it...
Both extensions, for "recorded name" had "Jane Doe".  At one point, they
swapped extensions, and they changed greetings, and I updated extensions
and Caller ID and that, but no one thought to change "recorded name".
Apparently at that point, the system must randomly pick what extension to
throw you to.  Once we recorded her name properly, we are not seeing this
behavior anymore!

Thank you everyone.

On Mon, Jun 6, 2016 at 5:19 PM, Ryan Huff <ryanhuff at outlook.com> wrote:

> David,
>
> Here are my thoughts for what they be worth to ya ;)
>
> - Make sure the name is in the search scope (located in directory handler
> basics page).
>
> - Look at the voice recognition update schedule and see if you have any
> inactive periods. Maybe it was added and subsequently checked during an
> inactive period (Located in system settings > schedules)? ..... admittedly,
> a Hail Mary ....
>
> - Try ratcheting up the speech confidence threshold. The default should be
> 10 ... try something around 30 - 40 (Located in the directory handler
> basics page).
>
> - Bounce the voice recognition transport services (Located in Unity
> Connection Serviceability > Service Management)
>
> Hope this helps,
>
> = Ryan =
>
>
> Email: ryanhuff at outlook.com
> Spark: ryanhuff at outlook.com
> Twitter: @ryanthomashuff
> LinkedIn: ryanthomashuff
>
> ________________________________________
> From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of David
> Zhars <dzhars at gmail.com>
> Sent: Monday, June 6, 2016 4:38 PM
> To: Bill Talley
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Voice Dialing Misdirects
>
> Correct, it is.  And neither use has any alternate names or extensions in
> their Unity setup.
>
> I am truly stumped!!!
>
> Sent from my iPad
>
> > On Jun 6, 2016, at 2:52 PM, Bill Talley <btalley at gmail.com> wrote:
> >
> > I believe this is probably a speech enabled directory handler.
> >
> > Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please excude my typtos.
> >
> >> On Jun 6, 2016, at 1:13 PM, David Zhars <dzhars at gmail.com> wrote:
> >>
> >> We have a greeting when people call the main number, and if you press
> 9, you can speak the name of the person you want to connect to.
> >>
> >> This oddity is happening:
> >>
> >> I speak "John Smith" who is extension 1305, and the system waits, then
> says "transferring to Jane Doe" who is extension 1306.
> >>
> >> I can't seem to figure out where this is off...
> >> Unity and UCM 8
> >>
> >> Thanks
> >>
> >> Dave
> >> _______________________________________________
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