[cisco-voip] UCCX Script redirect

[Aaron Banks]

I'm having a little trouble with a script redirect.  The redirect works fine, but the call is being sent to a PRI instead of a SIP trunk.  How it works is the call comes in over the SIP trunk to a RP and then is sent to UCCX script with a couple of options.  Selecting either option sends the call to a DID outside of the enterprise.  I have put in a route pattern that is an exact match to one of the options selected in the IVR.  My question is - do I have a pattern matching problem or is the CSS of the CTI port being used (which, if true, I know exactly what the problem is).  I had the redirect CSS on the trigger set to be the route point, but that clearly is not working.


Any comments, suggestions, mild criticism appreciated.


Aaron
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