[cisco-voip] UCCX Script redirect

[Brian Meade]

It uses the CSS of the CTI Ports for these redirects.  I usually put these
type of specific UCCX redirect route patterns in one of my UCCX partitions
to fix these kinds of things.

On Thu, Jun 9, 2016 at 4:52 PM, Aaron Banks <amichaelbanks at hotmail.com>
wrote:

> I'm having a little trouble with a script redirect.  The redirect works
> fine, but the call is being sent to a PRI instead of a SIP trunk.  How it
> works is the call comes in over the SIP trunk to a RP and then is sent to
> UCCX script with a couple of options.  Selecting either option sends the
> call to a DID outside of the enterprise.  I have put in a route pattern
> that is an exact match to one of the options selected in the IVR.  My
> question is - do I have a pattern matching problem or is the CSS of the CTI
> port being used (which, if true, I know exactly what the problem is).  I
> had the redirect CSS on the trigger set to be the route point, but that
> clearly is not working.
>
>
> Any comments, suggestions, mild criticism appreciated.
>
>
> Aaron
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20160609/dd549aac/attachment.html>