[cisco-voip] UCCX 11.0 session at Live 2016

[Mike O]

Anthony,

If you work for a partner (I think you do) check out the SRE Team's offering. These are free labs (for partners) that focus on pre and post sales. We have a ton of deployment labs on Collab, Data center and enterprise networking. I have wrote several iWAN labs and will be presenting a iWAN PfR lab at Cisco Live.

Use your partner login for this Link: https://communities.cisco.com/docs/DOC-28201

From: avholloway+cisco-voip at gmail.com
Date: Tue, 21 Jun 2016 09:26:24 -0500
To: akramadh at cisco.com
Subject: Re: [cisco-voip] UCCX 11.0 session at Live 2016
CC: cisco-voip at puck.nether.net

Thanks for the announcement Abhiram!  I wish I could attend, but two things are keeping me:
1) Most offerings like this are not nearly as technical as originally billed (see the current UCCX v11 Walk through lab as an example), so it's a bit of a gamble if I'll get my money/time worth from it.
2) Cisco Live is already a sink hole for my money to be thrown into (small business), and these labs are like another $700 or roughly 35% the attendance fee.  (not to mention another day of travel cost if taken Sunday)

Just a thought, but what if instead of only a pay-to-play lab offering, Cisco has an invite only model, where ambassadors of the product can learn the product intimately, and then act as a Champion out in the real world (I.e., support forums, learning network, twitter, mailing list, blogs, etc.)?  A biased request, I know.  I think it would get Cisco two things:
1) Higher likelihood of attendee skill level matched to the learning objectives (allowing Cisco to dive deeper than ever before)
2) Higher likelihood of attendee taking their knowledge to the field and applying spreading it through blogs, replies to forums questions, support forum documents, etc.
Just a thought.
Best of luck to you in your Lab offering!
On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com> wrote:





Hello guys, 







For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas. 

LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting



Broadly, these are the topics being covered:



FIPPA
Finesse email and chat, including SM integration 
CUIC :

Custom report creation DashboardsPermalink Modify live data reportsStandalone CUIC integration

MediaSense:

Integration with UCCXSetup for configuration with UCCX – including CUCM, MS and Finesse configIntegrate Search and Play Gadget into FinesseIntegrate the AgentInfo gadget into Finesse 

Remote Expert Mobile:

Explore REM including co-browsing and remote agent controlIntegration with UCCXSetup expert and supervisorSetup supervisor links Integrate REM desktops into UCCX Finesse 

Troubleshooting




Its almost full, but there are a couple of spots left still. If you know of anybody who could benefit from this session, send them along!



There are also tons of other great sessions on Contact Centre this time including the new Context Service, Finesse and many more; so do drop in. Hoping to catch up with many of you!



Cheers,
Abhiram Kramadhati









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