[cisco-voip] UCCX 11.0 session at Live 2016

[Stephen Welsh]

Good suggestions Anthony, I would expect these labs are hosted on dCloud already, making them available post-event for self run sessions would be good.

Also, Anthony, pop round to our stand (T2 in world of solutions) when you get a chance, got some cool swag for you ;)

Kind Regards

Stephen Welsh
CTO

[cid:CBBF0493-235C-43D2-A874-9FB3D95AF598 at b2.unifiedfx.com]

On 21 Jun 2016, at 15:26, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

Thanks for the announcement Abhiram!  I wish I could attend, but two things are keeping me:

1) Most offerings like this are not nearly as technical as originally billed (see the current UCCX v11 Walk through lab as an example), so it's a bit of a gamble if I'll get my money/time worth from it.

2) Cisco Live is already a sink hole for my money to be thrown into (small business), and these labs are like another $700 or roughly 35% the attendance fee.  (not to mention another day of travel cost if taken Sunday)

Just a thought, but what if instead of only a pay-to-play lab offering, Cisco has an invite only model, where ambassadors of the product can learn the product intimately, and then act as a Champion out in the real world (I.e., support forums, learning network, twitter, mailing list, blogs, etc.)?  A biased request, I know.  I think it would get Cisco two things:

1) Higher likelihood of attendee skill level matched to the learning objectives (allowing Cisco to dive deeper than ever before)

2) Higher likelihood of attendee taking their knowledge to the field and applying spreading it through blogs, replies to forums questions, support forum documents, etc.

Just a thought.

Best of luck to you in your Lab offering!

On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hello guys,

For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas.
LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

Broadly, these are the topics being covered:

  *   FIPPA
  *   Finesse email and chat, including SM integration
  *   CUIC :
     *   Custom report creation
     *   Dashboards
     *   Permalink
     *   Modify live data reports
     *   Standalone CUIC integration
  *   MediaSense:
     *   Integration with UCCX
     *   Setup for configuration with UCCX – including CUCM, MS and Finesse config
     *   Integrate Search and Play Gadget into Finesse
     *   Integrate the AgentInfo gadget into Finesse
  *   Remote Expert Mobile:
     *   Explore REM including co-browsing and remote agent control
     *   Integration with UCCX
     *   Setup expert and supervisor
     *   Setup supervisor links
     *    Integrate REM desktops into UCCX Finesse
  *   Troubleshooting

Its almost full, but there are a couple of spots left still. If you know of anybody who could benefit from this session, send them along!

There are also tons of other great sessions on Contact Centre this time including the new Context Service, Finesse and many more; so do drop in. Hoping to catch up with many of you!

Cheers,
Abhiram Kramadhati


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