[cisco-voip] UCCX 11.0 session at Live 2016

[Anthony Holloway]

Thanks for the announcement Abhiram!  I wish I could attend, but two things
are keeping me:

1) Most offerings like this are not nearly as technical as originally
billed (see the current UCCX v11 Walk through lab as an example), so it's a
bit of a gamble if I'll get my money/time worth from it.

2) Cisco Live is already a sink hole for my money to be thrown into (small
business), and these labs are like another $700 or roughly 35% the
attendance fee.  (not to mention another day of travel cost if taken Sunday)

Just a thought, but what if instead of only a pay-to-play lab offering,
Cisco has an invite only model, where ambassadors of the product can learn
the product intimately, and then act as a Champion out in the real world
(I.e., support forums, learning network, twitter, mailing list, blogs,
etc.)?  A biased request, I know.  I think it would get Cisco two things:

1) Higher likelihood of attendee skill level matched to the learning
objectives (allowing Cisco to dive deeper than ever before)

2) Higher likelihood of attendee taking their knowledge to the field and
applying spreading it through blogs, replies to forums questions, support
forum documents, etc.

Just a thought.

Best of luck to you in your Lab offering!

On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

> Hello guys,
>
> For those of you looking to get your hands dirty on UCCX 11.0 and also
> familiarise yourselves with the express offering, I have a 4hr lab in Cisco
> Live!, Las Vegas.
> *LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature
> Design, Deployment, and Troubleshooting*
>
> Broadly, these are the topics being covered:
>
>    - FIPPA
>    - Finesse email and chat, including SM integration
>    - CUIC :
>       - Custom report creation
>       - Dashboards
>       - Permalink
>       - Modify live data reports
>       - Standalone CUIC integration
>    - MediaSense:
>       - Integration with UCCX
>       - Setup for configuration with UCCX – including CUCM, MS and
>       Finesse config
>       - Integrate Search and Play Gadget into Finesse
>       - Integrate the AgentInfo gadget into Finesse
>    - Remote Expert Mobile:
>       - Explore REM including co-browsing and remote agent control
>       - Integration with UCCX
>       - Setup expert and supervisor
>       - Setup supervisor links
>       -  Integrate REM desktops into UCCX Finesse
>    - Troubleshooting
>
>
> Its almost full, but there are a couple of spots left still. If you know
> of anybody who could benefit from this session, send them along!
>
> There are also tons of other great sessions on Contact Centre this time
> including the new Context Service, Finesse and many more; so do drop in.
> Hoping to catch up with many of you!
>
> Cheers,
> Abhiram Kramadhati
>
>
> _______________________________________________
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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