[cisco-voip] Trouble Getting 8831 to register

[Haas, Neal]

You might see this: https://supportforums.cisco.com/discussion/11905636/cisco-cp-8831-phone-not-registering


Thank you,
Neal Haas

Neal Haas
IT Analyst
Please report Troubles to the Help Desk. 559-600-5900
Telephone (559) 600-5890
FAX (559) 455-4747

County of Fresno
Information Technology Services Division
2048 N Fine Ave
Fresno, CA 93727

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Thomas Theisen
Sent: Monday, June 27, 2016 7:31 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Trouble Getting 8831 to register


I have been working with TAC trying to get our first 8831 phone to register with our 10.0.1.11900-2 CUCM but we have had no success.  The strange thing is that I found that the registration is "Rejected" before I even patch the phone into the network.  TAC updated the load information for the 8831 to sip8831.9-3-3-TO-10-3-1 so I think I have the most up-to-date load for the phone.  I am using a switch port that had a 7965 attached to it so I know the pathway to CUCM is clear.  This is the first sip phone we have tried to introduce to the system but we have sip trunks so I know the correct ports are enabled for sip.

--
Thomas Theisen
Network Tech IV
University of Rhode Island
401-874-7870
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