[cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6

[Ryan Huff]

Alessandro,


A couple of thoughts here;


  *   Do you know if the nodes were in a healthy state prior to the upgrade?
  *   What was the IM and presence version that you tried to upgrade to? (assuming 11.0.1.11900-4)
  *   Is the 9.1.1 IM&P a HA pair or single node?
  *   ?Did you allow the CUCM Publisher to FULLY complete it's installation into the inactive partition fully, before attempting CUCM IM&P upgrade?
     *   If you didn't you should have gotten a version mis-match error and it shouldn't have allowed you to proceed but there are "windows" in which you could potentially catch it where this would not be the case
  *   If you are using DNS and had it not been working correctly prior to the upgrade you would have surely noticed problems BUT, it is always worth a check when you are faced with head scratcher moments
     *   If you are using DNS all your nodes should have a forward and reverse lookup
  *   What's the current NTP Clock sync on your IM&P nodes (by default, the primary would sync to the CUCM Publisher)?

Thanks,


= Ryan =


Email: ryanhuff at outlook.com

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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Chris Ward (chrward) <chrward at cisco.com>
Sent: Friday, March 4, 2016 9:24 AM
To: bertacco.alessandro at alice.it; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6


You'd need to look at the upgrade logs, or better yet, have TAC look at the upgrade logs. Some process is failing.



+Chris

TME - Spark Call and MediaSense



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of bertacco.alessandro at alice.it
Sent: Friday, March 04, 2016 9:23 AM
To: bertacco.alessandro at alice.it; cisco-voip at puck.nether.net
Subject: [cisco-voip] R: Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6



Hi Guys, another step, there is an error at the end of the Migration process : "Error detected in post-install phase. Trying to restore the system to the active version. Please Wait...."



And CUPS reverted to to the initial version.



This is only happen migrating the CUPS. CUCM and CUC no issue!



Any idea?



AB

----Messaggio originale----
Da: bertacco.alessandro at alice.it<mailto:bertacco.alessandro at alice.it>
Data: 4-mar-2016 11.14
A: <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Ogg: [cisco-voip] Upgrade IM&Presence version 9.1.2 to Version 11.0.1.10000-6

Hi Guys, strange Issue during Cluster Upgrade from 9.1.2 to 11.x



Customer Topology:



One Publisher in version 9.1.2

One Im&Presence Server in version 9.1.1

One Unity Connection in version 9.1.2



First: Upgrade of the Publisher CUCM to 11.0.1.20000-2 complete successfully



Upgrade of the Im&Presence Serve complete without errors But, appliance reboot int the 9.1.1 and inactive partitions was deleted. No trace of the Upgraded version 11.0.1.10000-6!!!!



Any Idea?



Thank you!



Regards



Alessandro






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